Rooted in Business Experience.
Reinvented with AI.
NDX was born from a simple belief: technology should make running your business easier, not more complicated. Our goal is to ensure your tech is a powerful asset that supports your growth—not a source of frustration that holds it back.
Before NDX, we were deep in the world of ERP systems—helping companies roll out complex financial, distribution, and manufacturing solutions. Mark and John, our founders, spent years in the trenches, guiding businesses through big tech changes and learning what really works (and what doesn’t). That hands-on experience taught us something important: small and mid-sized businesses need more than just software—they need smart, reliable IT partners who get it.
So we shifted gears. As the cloud took off and IT started evolving fast, we built NDX into a Managed IT Services provider focused on doing things differently. We blend technical know-how with real-world business insight to deliver IT solutions that just work—whether it’s secure email, VoIP systems, cloud platforms, or mobile integration.
With NDX, you don’t need a full-time IT team—we’ve got you covered. We help you cut the complexity, keep your budget predictable, and stay flexible enough to grow on your terms. Our goal? To make sure your tech supports your business—not the other way around.
Let’s build something better, together.
From Complex ERP
to Simplified IT
Before Net DirXions, our founders, Mark and John, were deep in the world of ERP systems. They spent years in the trenches, guiding businesses through complex financial, distribution, and manufacturing solution rollouts.
That hands-on experience taught us an invaluable lesson: small and mid-sized businesses need more than just software—they need a smart, reliable IT partner who understands their operational reality.
Our Modern,
Proactive
Approach
As the cloud and mobile technologies reshaped the landscape, we shifted gears. We built Net DirXions to be a Managed IT Services provider that does things differently. We blend our deep technical know-how with real-world business insight to deliver solutions that just work.
With NDX as your partner, you get:
Predictive AI Monitoring: Our platform uses advanced AI models to constantly monitor your laptops, desktops, and servers. This allows us to predict and resolve issues—often before you’re even aware of them—ensuring maximum uptime and security for your team.
A Predictable Budget: Move away from surprise break-fix costs to a simple, flat-rate monthly fee for all your IT support.
Flexibility to Grow: We provide robust, secure solutions for email, VoIP, cloud platforms, and mobile integration that scale as your business grows.
Local, Human Support: When you need help, you get a dedicated expert from our Milford, Massachusetts team who speaks your language—no confusing tech-speak.
Meet Your future IT team
Mark Fantasia
Co-Founder & Principal Strategist
With years of experience architecting complex ERP solutions for large enterprises, Mark witnessed firsthand how powerful technology can be when aligned with business goals. He co-founded Net DirXions with a clear mission: to bring that same strategic, business-first approach to the small and mid-sized businesses of our community. Mark is passionate about understanding each client's unique operational challenges and designing IT roadmaps that not only solve today's problems but also pave the way for future growth. He ensures that every solution we provide is a practical investment in our clients' success.
John Enright
Co-Founder & Director of Technology
John is the technical heart of Net DirXions. His background is rooted in the hands-on implementation of sophisticated manufacturing and distribution systems, where security and uptime are non-negotiable. Frustrated by seeing smaller companies struggle with unreliable, reactive IT support, John was driven to build a better, more proactive model. Today, he leads our technical team and spearheads our adoption of new technologies, including our AI-powered monitoring platform. He gets his satisfaction from engineering robust, secure, and seamless IT environments that let our clients forget about technology and focus on their business.
Our Support Engineers:
Beyond our founders, the engine of Net DirXions is our dedicated team of expert support engineers. When you have a problem—whether it’s 3 PM on a Wednesday or 3 AM on a holiday—you are connected with a real person from our team who understands your setup. Our engineers are on guard 24/7/365, providing the friendly, patient, and knowledgeable support you need to get back to work quickly. We're not just a faceless helpdesk; we are an extension of your own team.
Great service today requires more than just human expertise alone. We empower our engineers with a powerful suite of AI-driven tools. When you face a tough technical issue, our team leverages AI diagnostics to identify the root cause faster than humanly possible. For ongoing maintenance, our intelligent platform proactively flags potential vulnerabilities and performance bottlenecks across your entire IT environment. This allows our team to shift from reactive fixes to proactive solutions, resolving many issues before they can ever impact your business.
This combination of dedicated human experts and intelligent technology is how we deliver the fast, reliable, and secure support your business deserves.